Last updated: 29 July 2025

ScaleFibre (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you engage with us through our website, mailing lists, quotation requests, or during the purchase and fulfilment of our products.

We operate globally with presence in Australia, United Kingdom, European Union, Asia, and the United States, and comply with applicable privacy laws including the Privacy Act 1988 (Cth) (Australia), GDPR (EU), CCPA (California), and other relevant legislation.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email address, phone number, postal address
  • Business Information: Company name, job title, business address
  • Order and Fulfilment Data: Shipping address, purchase history, delivery details
  • Marketing Preferences: Subscription preferences, engagement with our emails
  • Technical Data: IP address, browser type, device identifiers, location data
  • Quote Requests: Product needs, quantities, project details (as voluntarily submitted)

All data collection is limited to what is necessary for the stated purposes. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

2. How We Collect Personal Information

We collect personal data:

  • When you subscribe to our mailing list (with double opt-in confirmation)
  • When you request a quotation or place an order
  • When you contact us via forms, email, or phone
  • Automatically via cookies or analytics tools (see Section 6)

3. How We Use Your Information

Your personal data may be used to:

  • Provide products and services you’ve requested
  • Respond to enquiries and quotation requests
  • Send transactional and operational communications (e.g., order confirmations)
  • Deliver newsletters and promotional content you’ve opted into
  • Improve our website, services, and user experience
  • Comply with legal and regulatory obligations

Depending on your location, our legal bases for processing your data include:

  • Consent (e.g. newsletter subscriptions)
  • Contractual necessity (e.g. fulfilling an order)
  • Legitimate interest (e.g. improving services)
  • Legal obligation (e.g. compliance with export regulations or tax reporting)

5. Disclosure of Information

We may share your data with:

  • Logistics and fulfilment partners (for delivery purposes)
  • Payment processors (if applicable)
  • Email marketing platforms (e.g. for newsletters)
  • IT service providers (for hosting and maintenance)
  • Regulatory authorities, where required by law

All third parties are contractually obligated to protect your information and only use it for authorised purposes.

6. Cookies and Analytics

We use cookies and similar technologies for:

  • Website functionality
  • Visitor analytics (e.g. pages visited, referral source)
  • Marketing performance tracking

You can manage cookie preferences in your browser settings. In the EU, we display a consent banner in compliance with GDPR.

7. International Data Transfers

Given our global operations, your data may be transferred outside your local jurisdiction. Where required, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (EU)
  • Australian Privacy Principles (APPs)
  • Cross-border privacy frameworks in Asia and the US

8. Data Retention

We retain personal data only as long as necessary:

  • For the purposes described above
  • To comply with legal or regulatory requirements
  • To resolve disputes or enforce our agreements

You may request deletion of your data at any time (see Section 10).

9. Security

We implement appropriate technical and organisational security measures, including:

  • SSL encryption
  • Access controls and authentication
  • Regular system monitoring

However, no system is entirely foolproof, and you acknowledge this when sharing information with us.

10. Your Rights

Depending on your location, you may have rights including:

  • Access to the personal data we hold about you
  • Correction of inaccurate or incomplete data
  • Deletion of your personal information (“right to be forgotten”)
  • Withdrawal of consent (for marketing communications)
  • Data portability (EU residents)
  • Objection to processing

To exercise your rights, please contact us using the details in Section 11.

11. Contact Us

If you have questions, requests, or concerns regarding your privacy or this policy, you can contact us at:

Privacy Contact
Email: privacy@scalefibre.com
ScaleFibre Australia Pty Ltd
Australian Office:
PO Box 31
North Lakes, QLD 4509

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date. We encourage you to review this policy periodically.